Broad Leaf Therapies

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Privacy Policy

Last updated: 1/7/26

Broadleaf Therapies respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use and protect personal information when you visit broadleaftherapies.co.uk and submit an enquiry through our website form.

1. Who we are

This website is operated by Broadleaf Therapies.

For the purposes of UK data protection law, Broadleaf Therapies is the “data controller” for personal information collected through this website.

Contact details:

Broadleaf Therapies
Email: info@broadleaftherapies.co.uk

2. What information we collect

At the moment, this website is a holding page with an enquiry form.

When you submit the enquiry form, we may collect the information you choose to provide, such as:

  • your name;
  • your email address;
  • your phone number, if requested or provided;
  • the contents of your message;
  • any other information you choose to include in your enquiry.

Because Broadleaf Therapies provides therapy-related services, you may choose to include information about your health, wellbeing, circumstances or support needs. This type of information may be classed as special category data under UK data protection law and is treated with additional care.

We also use Google reCAPTCHA on the form to help protect the website from spam, bots and misuse. This may involve Google processing technical information such as your IP address, browser information, device information, cookies and interaction data.

3. How we collect your information

We collect information directly from you when you complete and submit the enquiry form on our website.

Form responses are collected using the SureForms WordPress plugin. Submitted form entries are stored in the website’s WordPress database and may also be sent to us by email notification, depending on the website’s configuration.

We may also collect limited technical information through security tools, server logs and Google reCAPTCHA.

4. Why we use your information

We use your information to:

  • receive and respond to your enquiry;
  • provide information about Broadleaf Therapies and our services;
  • manage initial contact with prospective clients;
  • protect the website from spam, bots and misuse;
  • keep appropriate administrative records;
  • comply with any legal or regulatory obligations.

We do not sell your personal information.

5. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis to use your personal information.

For general enquiry information, we usually rely on one or more of the following lawful bases:

  • Consent — where you choose to submit information to us through the enquiry form.
  • Legitimate interests — where it is necessary for us to respond to enquiries, manage our website and protect it from misuse.
  • Pre-contractual steps — where you contact us to ask about services before deciding whether to work with us.

If you provide health, wellbeing or therapy-related information, this may be special category data. Where special category data is submitted through the enquiry form, we rely on your explicit consent to process that information for the purpose of responding to your enquiry.

Please do not include highly sensitive information in the enquiry form unless it is necessary for your enquiry.

6. Google reCAPTCHA

We use Google reCAPTCHA on our enquiry form to check whether form submissions are made by a real person and to reduce spam or automated abuse.

Google reCAPTCHA may collect and process technical information about your device, browser and interaction with the website. This processing is used for security and fraud-prevention purposes.

Google’s processing of information is subject to Google’s own privacy practices. You can read Google’s Privacy Policy here:

https://policies.google.com/privacy

7. Who we share your information with

We only share personal information where necessary.

Your information may be processed by:

  • our website hosting provider;
  • WordPress and website maintenance tools;
  • the SureForms plugin used to collect form entries;
  • Google reCAPTCHA for spam and security verification;
  • our email provider, if form notifications are sent by email;
  • professional advisers or authorities, where required by law.

We do not share your enquiry information with third parties for marketing purposes.

8. International transfers

Some of the services used on this website, including Google services, may process data outside the UK.

Where personal information is transferred outside the UK, we expect relevant service providers to use appropriate safeguards required under data protection law.

9. How long we keep your information

We only keep personal information for as long as necessary.

Initial enquiry information is usually kept for up to 3 months after the enquiry has been dealt with, unless:

  • you become a client of Broadleaf Therapies, in which case separate client record retention periods may apply;
  • we need to keep the information for legal, safeguarding, insurance or professional reasons;
  • you ask us to delete it and we are able to do so.

Spam or abusive submissions may be deleted sooner.

10. How we protect your information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

These steps may include secure website hosting, access controls, password protection, WordPress security measures and limiting access to form submissions to authorised people only.

However, no website or email system can be guaranteed to be completely secure. Please avoid sending highly sensitive information through the enquiry form unless necessary.

11. Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

  • request access to the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your information;
  • ask us to restrict how we use your information;
  • object to certain uses of your information;
  • withdraw consent where we rely on consent;
  • request a copy of your information in a portable format.

To exercise your rights, contact us at:

info@broadleaftherapies.co.uk

12. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK data protection regulator:

https://ico.org.uk/make-a-complaint

13. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this website.